How do I know a scanner will work with my system?
Compare the exact model and interface with your computer or point-of-sale system requirements. Check the manufacturer’s documentation and any required cable, cradle, power supply, or software. Send us your system details and the product link if you would like help checking the listing.
Are all scanners supplied with cables and accessories?
Contents vary by listing. Read the product description and examine the photos for the items included. A cradle, battery, cable, or power supply may be sold separately. Ask before ordering if the included items are unclear.
Can I ask a question before placing an order?
Yes. Use “Ask about this scanner” on a product page, email info@lockotronic.com, or call (604) 303-6776. Include the exact model and what you want to connect it to.
How do I compare wired and wireless scanners?
Consider your working area, connection requirements, and included equipment. Check each model’s specifications for its supported interfaces and wireless setup. Our wired-or-wireless guide gives you a checklist.
Where can I find a product’s condition?
Review the individual product title, description, and photos. Condition and included equipment vary between listings. Contact us about missing details before ordering.
How do I view my orders?
Sign in through My account and select Orders. If you checked out as a guest, keep your order email and contact us with the order number when you need help.
How do I reset my password?
Open My account, select Lost your password, and enter your username or email address. Follow the link in the reset email. Check your spam folder if it does not appear.
Can I shop in CAD or USD?
Use the currency selector in the header and check the currency and total shown at checkout before paying. Your payment provider may have its own conversion terms if your funding currency differs.